All Nobilune™ transactions are processed in United States Dollars (USD). If your payment method uses another currency, your bank or payment provider may perform a currency conversion and may apply its own conversion or foreign-transaction fees.

Available payment methods are displayed during checkout. Depending on checkout availability, options may include PayPal and eligible credit or debit cards.

The payment methods shown at checkout are the methods currently available for your specific order.

Payment approval is controlled by the bank or payment provider. A payment may be declined because of incorrect billing information, security checks, available funds, international-payment restrictions, or other account-level reasons.

Check your payment details first. If the issue continues, contact your bank or card issuer.

If you need to change the shipping address or request cancellation, contact service@nobilune.com within 12 hours after placing the order.

Once an order has entered processing, been packed, transferred to a fulfillment partner, or shipped, we may no longer be able to change or cancel it.

Orders are typically processed within 2–4 business days after payment is confirmed.

During holidays, promotional periods, or unusually high order volumes, processing may take up to 5 business days.

Standard shipping is currently charged at a flat rate of $5.99 per order, unless a different amount is clearly displayed during checkout.

Estimated delivery time after dispatch is:

• United States: 10–15 business days
• Canada: 11–16 business days
• United Kingdom: 11–16 business days
• Australia: 11–16 business days
• Other supported destinations: 15–20 business days

These are estimates rather than guaranteed delivery dates.

Depending on inventory availability and your delivery destination, orders may be fulfilled from our own facilities, manufacturing partners, or third-party fulfillment locations.

Not every Nobilune™ order ships from the same warehouse.

After your order ships, a shipping confirmation email with available tracking information will be sent to the email address associated with your order.

Tracking activity may take approximately 1–3 business days to begin appearing after a shipping label is created.

Temporary gaps in tracking can occur while a parcel moves between carrier facilities.

If tracking has shown no meaningful update for an extended period, contact service@nobilune.com with your order number and tracking details so our team can review the shipment.

First check your delivery area, household members, building reception, mailbox, and other secure locations nearby.

If you still cannot locate the package, contact us with your order number. We will review the available delivery information rather than automatically rejecting the request based only on a delivered tracking status.

Eligible products may be returned within 30 calendar days after delivery.

Products should generally be unused, complete, and in their original condition and packaging unless a different rule applies under applicable law.

Email service@nobilune.com before sending the item back.

Please include:

• Your order number
• The product involved
• The reason for the return
• Photos or videos where relevant

If your request is approved, we will provide the appropriate return instructions.

No. Please do not send a product return to our business registration address unless customer support specifically instructs you to do so.

Approved returns may need to be sent to a different return warehouse or processing location. We will provide the correct return address after your return request is approved.

For eligible preference-based returns, such as a change of mind, the customer is generally responsible for return shipping costs.

If the item is confirmed to be damaged, defective, incorrect, or materially different from the product description, we will provide an appropriate solution without requiring the customer to bear return-shipping costs caused by our error.

Contact us at service@nobilune.com within 72 hours after delivery when possible.

Include your order number and clear photos or videos showing the product and packaging.

After review, we will provide an appropriate replacement, refund, or return solution when the issue is confirmed.

Approved refunds are issued to the original payment method within approximately 5–10 business days after the applicable return has been received, reviewed, and approved.

Your bank or payment provider may require additional time to display the refund in your account.

Product-specific features, functions, included components, and available specifications are listed on the relevant product page.

If you need clarification before purchasing, contact service@nobilune.com and tell us which product you are interested in.

Product color or appearance may vary slightly because of display settings, lighting conditions, photography, or normal manufacturing updates.

Material differences from the product ordered should be reported to customer support.

Contact our customer-support team and include the product name, your order number if available, and a short explanation of what you need help with.

Photos or videos may help us understand certain setup or product-use questions.

Personal information may be used to process orders and payments, arrange shipping, provide customer support, prevent fraud, operate the website, and perform other activities described in our Privacy Policy.

Our website may use cookies and similar technologies for essential website functions, analytics, performance, and advertising where those tools are enabled.

Additional information is available in our Privacy Policy and Your Privacy Choices page.

Depending on where you live, you may have rights relating to access, correction, deletion, or certain advertising uses of your personal information.

Submit an eligible privacy request by emailing service@nobilune.com. We may request reasonable information to verify your identity before completing certain requests.