Return & Refund Policy
Company Name: Haikou Longhua District Yeyang Information Consulting Co., Ltd.
Email: service@nobilune.com
At Nobilune™, your satisfaction and your pet’s happiness are our priorities.
We want every purchase to bring comfort and confidence to your home. If your order does not meet your expectations, our Return & Refund Policy explains the process for requesting a return, replacement, or refund.
1. Return Timeframe & Eligibility
We accept return requests within 30 days after your order has been delivered.
To qualify for a return, the item must meet the following requirements:
✔ The product must be unused and in its original condition
✔ The item should include original packaging and accessories
✔ The product must not show signs of damage, modification, or excessive use
✔ Proof of purchase or order information must be provided
For hygiene and safety reasons, certain pet products may have additional return requirements.
2. How to Request a Return
To begin a return request, please contact our customer support team:
Email:
service@nobilune.com
Please include:
📦 Order number
🐾 Product name
📝 Reason for return
📸 Photos or videos if the item has an issue
After reviewing your request, our team will provide return instructions if your return is approved.
Please do not send items back before receiving return authorization from Nobilune™. Unauthorized returns may not be processed.
3. Damaged, Defective, or Incorrect Items
We carefully inspect and prepare every order before shipment.
If your product arrives:
- Damaged during delivery
- Defective or not functioning properly
- Different from the item you ordered
Please contact us as soon as possible after receiving your package.
To help us resolve the issue quickly, please provide photos or videos showing the product condition.
Our team will review your request and provide an appropriate solution, such as a replacement or other available resolution.
4. Items That Cannot Be Returned
Certain products may not be eligible for return, including:
❌ Items that have been used extensively or damaged after delivery
❌ Products without original packaging or missing accessories
❌ Customized or personalized items
❌ Items purchased through unauthorized sellers
❌ Clearance or final sale products
❌ Gift cards or promotional items where applicable
If you are unsure whether your item qualifies for a return, please contact us before sending it back.
5. Product Exchanges
If you received the wrong item or need a different product, please contact our support team.
For the fastest solution, we generally recommend:
- Request a return for the original item
- Complete the return process after approval
- Place a new order for the replacement product
This allows you to receive your preferred item as quickly as possible.
6. Refund Process
Once your returned item arrives and passes inspection, we will send you a confirmation regarding your refund status.
If your refund is approved:
💳 The refund will be issued to your original payment method
⏳ Please allow up to 10 business days for processing
🏦 Your bank or payment provider may require additional time before the funds appear in your account
If you have not received your refund after the expected processing period, please contact us at:
7. Return Shipping Information
Before returning any item, please contact Nobilune™ customer support to receive the correct return instructions.
Please do not ship products to an address without prior confirmation, as unauthorized returns may not be accepted.
Return instructions and the applicable return destination will be provided after your request has been reviewed.
8. Important Notes
🐾 Customers are responsible for providing accurate shipping information when placing an order.
🐾 Original shipping charges may not be refundable unless the item arrived damaged, defective, or incorrect.
🐾 Return approval is required before sending any package back.
Our Commitment
At Nobilune™, we are committed to creating a trustworthy shopping experience for every pet family.
From product selection to after-sales support, we are here to make sure you and your pets feel confident with every purchase.
Thank you for choosing Nobilune™ —
where thoughtful pet design meets everyday companionship.
Customer Support
Brand: Nobilune™
Company: Haikou Longhua District Yeyang Information Consulting Co., Ltd.
Email: service@nobilune.com