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Return and refund policy
Business & Returns Information
Nobilune™ Return & Refund Policy
Legal Company Name
Xiamen Guantongxu Network Technology Co., Ltd.
Brand
Nobilune™
Business Address
Unit 1502-11, No. 63 Chengyi Beidajie,
Software Park Phase III,
Xiamen Torch High-tech Zone
Owner / Legal Representative
Zhao Guoqiang
Customer Service Phone
+86 2031074090
Customer Support Email
service@nobilune.com
Customer Service Hours
24 Hours a Day, 7 Days a Week
Website Operator
Xiamen Guantongxu Network Technology Co., Ltd.
Nobilune™ is owned and operated by
Xiamen Guantongxu Network Technology Co., Ltd.
Returns & Refunds
Clear Returns. Straightforward Support.
We want every Nobilune™ purchase to come with clear after-sales expectations. This policy explains when an item may be returned, how to request a return, where an approved return should be sent, who is responsible for return shipping, and how refunds are processed.
30 Calendar Days
Standard return request window after delivery
Authorization Required
Contact us before sending any item back
5–10 Business Days
Refund processing after approval
01
Return Eligibility
Eligible products may be returned within 30 calendar days after delivery.
Item Condition
The product should be unused, unworn where applicable, and returned in the same condition in which it was received.
Original Packaging
The item should include its original packaging, accessories, manuals, components, and tags where applicable.
Proof of Purchase
A valid order number, receipt, or other proof of purchase is required so we can locate and review the transaction.
Return Approval
A return request must be reviewed and approved before the product is sent to a return location.
02
How to Request a Return
Please contact our customer support team before sending any product back.
1
Contact Us
Email service@nobilune.com within the applicable return window.
2
Provide Details
Include your order number, the item involved, the reason for the return, and photos or videos where relevant.
3
Receive Instructions
If approved, our support team will provide the appropriate return location and return instructions.
4
Send the Return
Ship the item according to the approved return instructions and retain available shipping or tracking information.
Important:
Items sent back without first requesting a return and receiving
return authorization may not be accepted or processed.
03
Damaged, Defective or Incorrect Items
Please inspect your order after delivery and contact us promptly if something is not right.
If an item arrives damaged, defective, incorrect, or materially different from the product ordered, email service@nobilune.com with your order number and clear photos or videos where relevant.
Once the issue is reviewed and confirmed, we will provide an appropriate solution such as a replacement, refund, or authorized return at no additional return-shipping cost to the customer.
If a physical return is required because of a confirmed seller or fulfillment error, we will provide the applicable return instructions and, where appropriate, a prepaid return label.
04
Return Shipping Costs
Return-shipping responsibility depends on the reason for the return.
Preference-Based Returns
If you are returning an eligible item because you changed your mind, ordered the wrong product, or no longer want the item, the customer is responsible for the return shipping cost.
Damaged, Defective or Incorrect Items
If the item arrives damaged, defective, incorrect, or materially different from the product description, we will provide an appropriate return, replacement, or refund solution without requiring the customer to bear return-shipping costs caused by our error.
05
Exceptions & Non-Returnable Items
Certain products may not qualify for a standard return because of their nature, condition, customization, or safety considerations.
Unless required otherwise by applicable law, the following categories may be excluded from standard returns:
Personalized or custom-made products
Perishable goods
Personal-care or hygiene-sensitive products once opened
Hazardous materials, flammable liquids or gases
Gift cards
Items clearly marked Final Sale before purchase
If you are unsure whether a product qualifies for return, please contact us before sending the item back.
06
Original Shipping Charges
Standard shipping fees originally paid at checkout are generally non-refundable for preference-based returns.
This does not limit any refund or remedy that may apply when the return results from a confirmed damaged, defective, incorrect, or materially misdescribed product.
07
Exchanges
To help avoid delays caused by product availability, we generally process exchanges as a return followed by a new order.
If you would like a different model, color, or eligible replacement, contact us first regarding the original item. Once the return is approved and processed, you may place a new order for the product you prefer.
If the original item is damaged, defective, or incorrect, contact us before placing another order so we can review the appropriate replacement solution.
08
European Union – 14-Day Cooling-Off Period
If your order is delivered to an eligible European Union destination, you may have the right to cancel or return the purchase within 14 days after receiving the goods without providing a reason, subject to applicable consumer law.
To exercise this right, contact us within the applicable period at service@nobilune.com.
Returned products should generally be unused, complete, and in their original condition and packaging, except where reasonable handling is permitted by applicable law.
Statutory rights available to consumers under applicable law are not replaced by the standard Nobilune™ 30-day return policy.
09
Refund Processing
After an authorized return reaches the appropriate return location, it will be reviewed before the refund is finalized.
Step 1
Return Received
The returned product is received at the approved return location.
Step 2
Inspection & Approval
We review the returned item and notify you regarding refund status.
Step 3
5–10 Business Days
Approved refunds are issued to the original payment method within approximately 5–10 business days.
After Nobilune™ issues an approved refund,
your bank, card issuer, or payment provider may require
additional processing time before the funds appear in your account.
If more than 15 business days have passed after your refund
was approved and you still have not received it,
contact us at
service@nobilune.com.
10
Return Address
Returns must be sent only to the return location provided by our customer support team after authorization.
Our legal business address is:
Xiamen Guantongxu Network Technology Co., Ltd.
Unit 1502-11, No. 63 Chengyi Beidajie,
Software Park Phase III,
Xiamen Torch High-tech Zone
Please do not send product returns to our business registration address unless our customer support team specifically instructs you to do so.
Because products may be fulfilled through different facilities and fulfillment partners, the correct return location may differ depending on the product, order, and destination.
Once your return request is approved, our customer support team will provide the appropriate return warehouse address and detailed return instructions.
Sending a return to an unapproved address may delay processing.
Always obtain return authorization and the correct return instructions
from Nobilune™ Customer Support before shipping the item.
Need Help With a Return?
If you have questions about return eligibility, a damaged or incorrect item, return shipping, an approved return, or refund status, contact Nobilune™ Customer Support and include your order number whenever possible.
service@nobilune.com