Company Name: Haikou Longhua District Yeyang Information Consulting Co., Ltd.
Email: service@nobilune.com

At Nobilune™, we believe bringing comfort to your pets should be a simple and reliable experience.

This Shipping Policy explains how we prepare, process, and deliver your orders while ensuring every product arrives safely at your door.

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Our Shipping Commitment

Nobilune™ is dedicated to creating thoughtfully designed pet essentials for modern homes and the pets we love.

To provide a wider selection of products while maintaining quality and efficiency, our orders may be fulfilled through carefully selected global fulfillment partners and trusted distribution networks.

This approach allows us to:

🐾 Provide thoughtfully designed pet products for different lifestyles

📦 Maintain efficient inventory management and product availability

🌎 Deliver quality pet essentials to customers across different regions

We appreciate your understanding that each order goes through careful preparation before beginning its journey to your home.

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1. Order Processing & Shipping Costs

Every Nobilune™ order is prepared with attention and care.

Order Processing Time:
Please allow 2–5 business days for order verification, product inspection, packaging, and shipment preparation.

During busy periods such as holidays, promotional events, or seasonal sales, processing times may require additional time.

Shipping Fee:
Shipping fees are calculated based on your order destination and current delivery options available at checkout.

Any applicable shipping charges will be clearly displayed before completing your purchase.

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2. Estimated Delivery Time

Because Nobilune™ products may ship from different fulfillment locations, delivery times can vary depending on destination and logistics conditions.

Please note that estimated delivery windows are provided as a general guideline and do not represent guaranteed arrival dates.

Factors such as weather conditions, carrier delays, holidays, and customs processing may occasionally affect delivery schedules.

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3. Tracking Your Order

Once your order has been shipped, you will receive a confirmation email containing your tracking information.

Please keep in mind:

📍 Tracking details may require 24–72 hours to become active after shipment confirmation.

📍 Some packages may show limited updates while moving between logistics facilities.

📍 A lack of immediate tracking updates does not always indicate a delivery issue.

Your order remains on its way and will continue updating as it moves through the shipping network.

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4. Customs, Duties & International Fees

For international shipments, additional customs requirements may apply depending on the destination country.

Customers are responsible for:

• Any applicable customs duties
• Import taxes or government fees
• Local clearance charges

Nobilune™ is not responsible for delays caused by customs inspections or regulations outside of our control.

Customs policies vary by location, so we recommend checking your local import guidelines when placing an international order.

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5. Changes, Address Updates & Order Cancellations

We begin preparing orders shortly after purchase to ensure efficient fulfillment.

If you need to update your shipping information or request a cancellation, please contact our support team at:

service@nobilune.com

Please send your request within 12 hours of placing your order.

Once an order has entered the fulfillment or shipping process, we may no longer be able to make changes or cancel the shipment.

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6. Damaged, Missing or Lost Packages

At Nobilune™, your satisfaction is important to us.

Damaged Products

If your order arrives damaged:

📸 Please contact us within 72 hours of delivery and provide photos of the item and packaging.

Our team will review the situation and help arrange an appropriate solution.

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Lost Packages

If your tracking information confirms that your package has been lost during transit:

📦 Please reach out to our customer support team.

We will work with the shipping carrier to investigate the issue and provide assistance whenever possible.

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7. Incorrect Shipping Information

Customers are responsible for providing accurate delivery details during checkout.

If an order cannot be delivered due to incorrect or incomplete information, additional shipping arrangements may be required.

Please carefully review your address before submitting your order.

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Our Promise

At Nobilune™, every product represents our commitment to creating happier moments between pets and their families.

We appreciate your patience and trust as we carefully prepare your order.

Thank you for choosing Nobilune™ —
bringing thoughtful pet essentials from our home to yours.

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Customer Support
Brand: Nobilune™
Company: Haikou Longhua District Yeyang Information Consulting Co., Ltd.
Email: service@nobilune.com