Terms of Service

Company Name: Haikou Longhua District Yeyang Information Consulting Co., Ltd.
Email: service@nobilune.com


Last Updated: August 2026

Welcome to Nobilune™.

These Terms of Service (“Terms”) describe the rules, responsibilities, and conditions that apply when you access or use our website, purchase our products, or interact with our online services.

Throughout these Terms, the words “Nobilune™,” “we,” “our,” and “us” refer to the brand and company operating this website.

By visiting our website, placing an order, or using any of our services, you agree to be bound by these Terms and our Privacy Policy. If you do not agree with these Terms, please discontinue use of our website.

1. Website Access & Customer Accounts

By using our website, you confirm that you are legally able to enter into an agreement under the laws applicable in your location.

If you create an account or provide information during checkout, you agree that:

  • All information provided is accurate, complete, and current
  • You are responsible for maintaining the confidentiality of your account information
  • You are responsible for activities completed through your account

You may not use another person’s account, provide false information, or transfer your account to another individual without authorization.

2. Our Products & Product Information

At Nobilune™, we make every effort to provide accurate product descriptions, images, specifications, and details.

However, please understand that:

  • Product colors may appear slightly different depending on your screen settings
  • Minor design updates may occur without prior notice
  • Actual product appearance may vary slightly from online images

We reserve the right to update product information, adjust availability, discontinue products, or limit purchase quantities when necessary.

Our products are designed for household pet use and should always be used according to their intended purpose.

3. Orders & Purchase Acceptance

When you place an order through our website, you are submitting a request to purchase products from Nobilune™.

An order becomes confirmed only after:

  • Payment has been successfully processed
  • Order information has been reviewed
  • A confirmation notice has been issued

We reserve the right to refuse or cancel orders due to:

  • Incorrect pricing information
  • Payment issues
  • Product availability limitations
  • Suspected fraudulent activity
  • Other circumstances requiring review

If an order is canceled or modified, we will attempt to notify you using the contact information provided during checkout.

All purchases are intended for personal use and may not be resold or commercially distributed without permission.

4. Pricing, Payments & Taxes

All prices displayed on our website are listed in United States Dollars (USD) unless otherwise stated.

Prices, promotions, discounts, and product availability may change at any time.

The final amount charged will be the price shown during checkout confirmation.

Customers are responsible for:

  • Applicable sales taxes
  • Import duties
  • Customs fees (where required)

You agree that all payment details provided during checkout are accurate and authorized for use.

5. Shipping & Delivery

Nobilune™ works with trusted fulfillment and shipping partners to deliver products to customers.

Delivery estimates are provided for reference only and are not guaranteed arrival dates.

We are not responsible for delays caused by:

  • Shipping carriers
  • Customs inspections
  • Weather conditions
  • Holidays
  • Events outside our reasonable control

Once an order has been transferred to the shipping carrier, responsibility for transportation is subject to the carrier’s handling process.

Please review our Shipping Policy for additional details.

6. Returns & Refunds

Returns, exchanges, and refunds are handled according to our Return & Refund Policy.

Before requesting a return, customers must contact our support team and receive instructions.

Products returned without prior approval may not be accepted.

For complete information regarding eligibility, processing times, and refund procedures, please review our Return & Refund Policy.

7. Intellectual Property Rights

All content available on this website, including but not limited to:

  • Brand names
  • Logos
  • Product images
  • Graphics
  • Text
  • Designs
  • Website layouts
  • Marketing materials

is owned by Nobilune™ or used with proper authorization.

You may use our website only for personal, non-commercial purposes.

You may not copy, reproduce, modify, distribute, publish, or use our intellectual property without prior written permission.

Unauthorized use of our materials may violate applicable intellectual property laws.

8. Third-Party Services & External Links

Our website may include links, integrations, or services provided by third parties.

These external services operate independently from Nobilune™.

We do not control or guarantee:

  • Third-party website content
  • External services
  • Products or information provided by outside companies

Any interaction with third-party websites is subject to their own terms and policies.

9. Shopify Platform

Our online store is powered by Shopify, which provides the technology infrastructure that allows us to operate our website and process customer transactions.

However, purchases made through our store are transactions directly between you and Nobilune™.

Shopify is not responsible for products purchased from our store, customer transactions, or any issues related to our products and services.

10. Privacy & Personal Information

Your privacy matters to us.

Any personal information collected through our website is handled according to our Privacy Policy.

By using our services, you acknowledge that you have reviewed our privacy practices regarding:

  • Personal information collection
  • Order processing
  • Payment handling
  • Customer communication

11. Customer Reviews & Feedback

If you submit reviews, comments, suggestions, photos, or other content to Nobilune™, you grant us permission to use such content for business purposes, including improving our products and sharing customer experiences.

You confirm that:

  • Your submitted content belongs to you
  • Your content does not violate third-party rights
  • Your content does not contain harmful, illegal, or misleading information

We reserve the right to remove content that violates these Terms.

12. Website Information Accuracy

Although we aim to provide accurate information, occasional errors may occur.

We reserve the right to correct:

  • Product details
  • Pricing information
  • Availability
  • Promotions
  • Website content

Changes may be made without prior notice.

13. Prohibited Activities

You agree not to use our website for:

  • Illegal activities
  • Fraudulent transactions
  • Unauthorized access attempts
  • Distribution of harmful software
  • Misuse of website content
  • Activities that damage Nobilune™, our partners, or other customers

We reserve the right to restrict access or terminate accounts that violate these Terms.

14. Termination of Service

Nobilune™ may restrict or terminate access to our website or services if we determine that a user has violated these Terms or engaged in harmful activities.

Any obligations that naturally continue after termination will remain effective.

15. Disclaimer

Our website and products are provided on an “as available” basis.

While we strive to provide reliable products and accurate information, Nobilune™ does not guarantee that:

  • Website access will always be uninterrupted
  • All information will always be error-free
  • Products will meet every individual expectation

Use of our website and products is at your own discretion.

16. Limitation of Liability

To the maximum extent permitted by law, Nobilune™ and its affiliates shall not be responsible for indirect, incidental, or consequential damages resulting from:

  • Website use
  • Product use
  • Service interruptions
  • Third-party actions

Certain laws may provide additional rights depending on your location.

17. Indemnification

You agree to protect and hold harmless Nobilune™, its partners, employees, and service providers from claims or damages resulting from:

  • Violation of these Terms
  • Misuse of our website
  • Violation of applicable laws
  • Infringement of third-party rights

18. Severability

If any section of these Terms is found to be invalid or unenforceable, the remaining provisions will continue to remain effective.

19. Entire Agreement

These Terms, together with our Privacy Policy and other website policies, represent the complete agreement between you and Nobilune™ regarding your use of our services.

20. Changes to These Terms

We may update these Terms from time to time.

The latest version will always be available on this page. Continued use of our website after updates means you accept the revised Terms.

21. Governing Law

These Terms shall be governed by applicable laws related to the operation of Nobilune™ and the jurisdiction where the company operates.

22. Contact Information

If you have questions regarding these Terms of Service, please contact us:

Email:
service@nobilune.com

Brand:
Nobilune™

Company:
Haikou Longhua District Yeyang Information Consulting Co., Ltd.

Thank you for choosing Nobilune™.

We are dedicated to creating thoughtful products that help pets and their families enjoy more comfortable, meaningful everyday moments.